Nothing is extra rewarding for our Buyer Expertise workforce than recognizing our prospects’ success. Annually at Cisco Reside Melbourne, we spotlight a bunch of progressive prospects with our Cisco CX Buyer Hero Awards.

Every buyer who receives an award has demonstrated excellence of their class. Every one was chosen from a number of nominations acquired throughout varied industries throughout the APJC area. Evidently, these awards are aggressive. I’m honored to showcase this yr’s winners, please be part of me in congratulating them!

World Class Cybersecurity: East Japan Railway Firm

This award is introduced to a buyer who has partnered with Cisco Companies to efficiently strengthen its safety and proactively shield and defend its IT infrastructure. The winner is East Japan Railway Firm, which wants to guard a number of programs together with station workers terminals, networks, and ticketing programs. By way of a mixture of Cisco safety merchandise and Cisco CX the corporate has skilled no outages attributable to safety points this yr. Yoshihiro Sekiguchi, Deputy Director of the Safety Countermeasures Workplace of the ICT Infrastructure Headquarters, and his workforce have carried out environment friendly SOC operations with 250 billion periods and 400 billion information and lowered the time to organize studies required by authorities ministries.

Hisashi Ishikawa of Cisco accepts the award on behalf of East Japan Railway Firm

Distinctive Innovation: Hana Financial institution

The Distinctive Innovation Award is for a Cisco buyer who achieved wonderful improvements by way of collaboration with Cisco CX. This yr’s winner is Hana Financial institution, who ranked primary in buyer expertise and income in 2024 whereas offering progressive digital platforms to supply dependable monetary providers twelve months per yr.  Kyoojin Shin, Director of Cloud Division, and his workforce labored with Cisco Buyer Expertise and achieved one hundred pc of their preliminary digital transformation goals inside one yr, together with SDN conversion and knowledge heart enlargement. As well as, they succeeded in accelerating their subsequent migration mission by one full yr, all whereas automating a number of main adjustments and growing their total work effectivity by 50 p.c.

Jungsoo Park accepts the award on behalf of Hana Financial institution!

Excellent Automation: KDDI

The Excellent Automation Award goes to a buyer who partnered with Cisco CX to dramatically enhance IT operations by way of automation. The winner is Japanese telecommunications service supplier KDDI. By way of collaboration with Cisco buyer success, Takumi Nakamatsu, Architect of IP/MPLS Spine, and his workforce at KDDI are reworking and modernizing community operations by combining generative AI and Cisco Community Companies Orchestrator (NSO). They’re additionally working to take away handbook duties and simplify pre-deployment assessments with the aim of lowering complete handbook duties by greater than 50 p.c.

Please be part of us in congratulating Takumi Nakamatsu and his workforce at KDDI!

Digital Transformation Luminary: Hong Kong Jockey Membership

Our Digital Transformation Luminary Award is introduced to a buyer who has efficiently embraced a formidable digital transformation by way of a partnership with Cisco CX. This yr the award goes to the Hong Kong Jockey Membership, a world-class racing membership with companies together with Racing, Betting & Leisure, Membership and Charities. Dedicated to modernizing their community infrastructure with future-facing capabilities, Gary Delooze, Government Director, IT, and his workforce have partnered with Cisco to create a transformational resolution primarily based on Cisco ACI+SDWAN+SDA applied sciences. By way of this transformation journey, The Membership goes to have a extra scalable, safe and resilient infrastructure that may accommodate its future development, serving thousands and thousands of consumers and conducting billions of transactions yearly. Gary’s workforce can be collaborating with Cisco CX workforce on observability options to boost the power to detect and reply to incidents, safeguard the providers and improve the digital experiences of the Membership’s members and prospects.

Flora Fang, Managing Director, CX Better China, of Cisco accepts the award on behalf of Hong Kong Jockey Membership!

Operational Excellence: LG CNS

Our Operational Excellence Award goes to a buyer realizing tangible and compelling outcomes utilizing Success Tracks. This yr, that award goes to LG CNS, a frontrunner in digital transformation and digital enterprise innovation, offering providers to all kinds of corporations. LG CNS maintains “LG-Internet,” the MPLS-based spine community offering connectivity providers to all LG subsidiaries. By way of collaboration with Cisco CX, Younger Mi Lee, VP Head of Cloud Community Enterprise Division, and her workforce present is the best high quality of community providers whereas minimizing disruption.

Hyung Guk Kim of LG CNS accepts the award 

AI Trailblazer: HCLTech

The AI Trailblazer is a buyer who partnered with Cisco CX to organize its infrastructure for AI. The winner is HCLTech, a world expertise firm that gives providers and merchandise to assist companies rework digitally. Mr. Ramana SV and his World IT (GIT) workforce at HCLTech have been trying to revolutionize the wi-fi infrastructure with Cisco Wi-fi Options, AI Enhanced RRM, and Wi-fi Assurance. Collectively, HCLTech, Cisco CX & Buyer Success automated your entire deployment, future-proofed the community with Wi-Fi 6E expertise, and leveraged AI-Enhanced Radio Useful resource Administration (RRM) and AI Ops to optimize wi-fi configurations. Now, HCLTech has seamless Wi-Fi protection throughout a number of Campuses / services, with an enormous efficiency enhance, and a big discount in implementation time, setting new benchmarks for consumer expertise with strengthened safety. Be part of me in congratulating HCLTech, GIT Staff on profitable this yr’s AI Trailblazer Award!

Harish Kelath accepts the award on behalf of HCLTech

Business Accelerator: Niterra

This award goes to a buyer that’s main innovation in its trade. The winner is Niterra, a serious producer of automotive ignition elements and car digital elements. Niterra needed to modernize its infrastructure to have the ability to reply to quickly altering enterprise wants and to guard factories from the rising menace of cyber assaults.  Kazuyuki Kimura and his workforce at Niterra, along with Cisco CX, have accomplished a Cyber Imaginative and prescient Evaluation to develop a extra superior, versatile and safe Operational Expertise (OT) infrastructure. IT and OT are more and more separated and they’re transferring towards a brand new IT infrastructure with visibility and optimum safety menace safety.

Itaru Urikura, Cisco Buyer Supply Safety Architect, accepts the award on behalf of Niterra

CX Buyer Hero of the Yr Award: Coles 

This pinnacle CX award goes to the client who has achieved the strongest total enterprise outcomes by way of collaboration with Cisco CX. The winner is Coles Supermarkets, a nationwide full-service grocery store retailer with greater than 1,800 shops throughout Australia. Hong-Sin Lim and his workforce partnered with Cisco CX to enhance and optimize community operations at Coles, drastically enhancing workforce members’ expertise, lowering time to resolve points, and reducing threat to key functions within the supermarkets. Key outcomes embody:

• 99% community uptime in LAN and WAN environments over the previous yr enabling  an “All the time on and Safe” community for grocery store shops
• Simplified monitoring and baselines of grocery store shops
• 50% improved decision time with HTEC workforce attributable to give attention to important points
• 300% enchancment in time to triage perceived wi-fi points and allocate points to acceptable workforce
• Automation of software program improve is predicted to considerably scale back time for OS improve, enhancing productiveness and releasing up worker time for extra progressive initiatives
• Proactive monitoring utilizing a single dashboard helps to rapidly determine points and has lowered time to remediate by greater than 50%

Please be part of us in congratulating Hong-Sin Lim and his workforce at Coles!

Discover our Cisco CX Superheroes Right now

To be taught extra about our buyer heroes and their tales, go to our Buyer Tales Index – a catalog of tales highlighting how Cisco providers prospects are reworking and innovating to drive impression of their organizations and internationally.

See a few of our most up-to-date tales right here:

• NYC Well being + Hospitals – Setting new requirements in the USA’ largest municipal well being care supply system.
• Workday – Enhancing consistency, safety, and quicker deployments with automation
• United Airways – Taking the passenger expertise to new heights with Agent on Demand

If you wish to share your buyer story, join with us at cxcustomerstories@cisco.com. We’d love to listen to from you! Keep tuned for extra CX updates!

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