Bridging the Hole Between Provisioning and Buyer Expertise

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Bridging the Hole Between Provisioning and Buyer Expertise

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April 12, 2025

Bridging the Hole Between Provisioning and Buyer Expertise

Working intently with clients who develop and deploy community automation, I’ve typically heard the query: “Is the configured community service truly delivered based on buyer expectations?” This isn’t simply theoretical; it displays a real-world problem many service suppliers face.

It may be tough to get the fitting configuration in place in time for any vendor. However even as soon as it’s carried out, it’s possible you’ll notice the client nonetheless hasn’t acquired the fitting service, although the community is appropriately configured.

For fairly some time, heterogeneous service suppliers have relied on automation to assist make sure the providers provisioned are certainly the providers delivered. As emphasis on buyer expertise has steadily grown through the years, I’ve noticed a big increase in automation initiatives amongst Cisco Crosswork Community Companies Orchestrator (NSO) clients.

However what if we may additional improve this revolutionary strategy by taking automation to the following degree? Wouldn’t it’s superior if as soon as the community service is provisioned, it’s additionally examined and monitored for that particular buyer? What if the crucial was not simply to ship community automation, however to automate the supply expertise itself?

Check and monitor providers delivered to the client

The excellent news is that service suppliers can shut the hole between provisioning and buyer expertise by actively verifying and guaranteeing that provisioned providers are delivered based on buyer expectations. The combination of NSO and Cisco Supplier Connectivity Assurance (previously Accedian Skylight) gives a sturdy resolution to handle this prevalent situation.

These highly effective instruments make it simple to increase an present, intent-based service mannequin in NSO with the Cisco Supplier Connectivity Assurance platform pre-integrated to check and monitor the precise service delivered to the client. This mixture not solely reduces complexity and time to worth but additionally ensures the superior experiences your clients demand.

Listed here are a few of the key advantages of integrating NSO with Cisco Supplier Connectivity Assurance:

Check and confirm providers earlier than finish customers are uncovered

One of many standout options of this integration is the power to actively confirm that providers work as soon as provisioned by NSO. By constructing automated assurance into the NSO service mannequin, you may guarantee community and repair connectivity from day zero. This proactive strategy signifies that providers are examined and verified even earlier than finish customers are uncovered to them.

Monitor service high quality repeatedly for constant, dependable experiences

Making certain that provisioned providers proceed to work 24/7 over their lifetime is essential for sustaining excessive service requirements. With steady energetic measurements, you may achieve enhanced service high quality insights from the tip customers’ perspective. This ongoing monitoring helps preserve the integrity and efficiency of providers, guaranteeing a constant and dependable person expertise.

Determine and resolve issues sooner

Alerting and distant testing capabilities make it simple to detect and automate superior take a look at situations similar to DNS reachability, obtain speeds, path tracing, and latency consistency. This complete testing throughout layers, providers, and domains permits points to be promptly recognized and resolved, minimizing downtime and repair disruptions.

Cut back handbook effort and improve operational effectivity

Automating take a look at sequences and troubleshooting will help considerably cut back the necessity for handbook discipline efforts. With the ability to decide that the community is not the supply of a problem and that the service is correctly working saves technicians time, permitting them to concentrate on fixing “actual issues” slightly than blaming the community. This results in extra environment friendly operations and faster resolutions.

Obtain a superior buyer expertise

Right this moment’s service suppliers are beneath elevated stress to monetize community and expertise investments by way of service commoditization to assist differentiate their choices from the competitors. To achieve success and actually enhance the client expertise, they should develop and ship new B2B and B2C providers tailor-made to buyer necessities that may be quickly launched, examined, and iterated.

By actively verifying providers, repeatedly monitoring service high quality, facilitating sooner drawback decision, and decreasing handbook efforts, service suppliers can guarantee a superior service expertise for his or her clients. The highly effective mixture of Cisco Crosswork Community Companies Orchestrator and Cisco Supplier Connectivity Assurance not solely enhances operational effectivity but additionally elevates the general high quality of community providers—finally resulting in larger buyer satisfaction and loyalty.